Shipping Information

We carefully prepare every order to ensure it arrives safely and in perfect condition.

Order Processing

All orders are dispatched within 1–2 business days of payment confirmation.

Australia

Standard Australia Post — $15 | Estimated delivery: 2–5 business days after dispatch
Express Australia Post — $20 | Faster delivery after dispatch
Free Standard Shipping — Free on all orders over $120

Please note: delivery timeframes begin once your order has been dispatched, not from the date the order was placed.

International Shipping

  • New Zealand – $20
  • All Other International Destinations – $40

International delivery timeframes vary by destination and local customs processing. Please check the Australia Post International Delivery Guide to confirm if delivery is offered to your country and view estimated delivery timeframes.

Customs & Duty Fees

Please be aware that customs fees, duties, and taxes are not covered or reimbursed by Haya by Amina. Customers are responsible for paying any taxes or duties applied to their order upon arrival. For further clarification, we recommend contacting your local customs office prior to placing your order.

Lost, Damaged or Stolen Parcels

All orders are sent via Australia Post and include tracking. Once your order has been dispatched, we are not responsible for parcels lost, stolen, or damaged in transit. If your parcel arrives damaged or you believe it has been lost, please contact us as soon as possible so we can assist you in lodging an enquiry with Australia Post.

We recommend ensuring someone is available to receive your parcel, or providing a secure delivery address, to help avoid delivery issues.

Question?

If you have any questions about your order or shipping, please contact us.